How Do I Correct My Personal Information?

The right to seek correction

Alongside the right to access information, the privacy framework generally allows individuals to ask for a correction when they believe information is inaccurate, out of date, incomplete or misleading. This helps keep records reliable, which is in everyone's interest.

The aim is fairness: decisions should not be based on wrong information. Organisations are generally expected to take reasonable steps to correct information when a request is justified, and to respond even when they do not agree.

Seen plainly, correction is the mechanism that keeps the picture accurate. Access lets you see what is held; correction lets you put right anything that should not be there or that is recorded incorrectly.

How to make a request

In practice, a correction request usually involves explaining what you think is wrong and, where possible, why. Providing context or supporting detail can help the organisation understand and assess the request more quickly.

It helps to be specific about the particular piece of information, rather than a general sense that something is off. Pointing to the exact detail makes it easier to investigate and, where appropriate, put right.

A calm, factual approach tends to work best. The goal is usually a fair and accurate record, and clear communication supports that on both sides, even where there is a difference of view at the start. Even a brief, clear explanation of the issue gives an organisation a sound basis to look into it.

What can happen next

An organisation may agree and correct the information, or it may explain why it considers the information to be accurate. Either way, you should expect a response that addresses your request rather than silence.

If a correction is not made, you can usually ask for a note to be associated with the information recording your view. This means your perspective is captured even where there is disagreement about the underlying detail.

Timeframes and exact steps depend on the organisation and the law, so we do not state fixed figures. The national privacy regulator, the OAIC, publishes guidance on correction. This is general information only and not legal advice. Either way, the process is meant to leave you with a clear understanding of the outcome.

Asking us

If you believe information we hold in a matter is wrong, please tell us what you think needs correcting and, if you can, why. We will consider your request and respond, taking reasonable steps where a correction is appropriate.

Being specific helps us act. The clearer you can be about the particular detail and what it should say, the more easily we can look into it and resolve the matter fairly.

You can contact us to raise a correction, and our privacy page sets out our approach. For the formal rules, see the OAIC's guidance. Our aim is a fair and accurate record, and we will work with you respectfully to get there.