Where Do I Report A Suspicious Contact?

Where to report

If you receive a suspicious call, text or email, you can report it to Scamwatch at scamwatch.gov.au. Reporting helps authorities track the scams that are circulating and warn the wider community, and it is worth doing even when you were not harmed yourself, because your report adds to a broader picture that helps protect other people from the same approach.

Many phone and email services also let you report or forward suspected scam messages, which helps those providers block similar attempts before they reach others. Reporting is usually quick and straightforward, and it turns an unpleasant experience into something genuinely useful. The small amount of time it takes is repaid many times over in the protection it offers to people who might otherwise be caught out next.

Tell the real business

If a suspicious contact claimed to be from a particular business, it helps to let that business know, so that they are aware their name may be being misused and can take whatever steps are appropriate. They may also be able to confirm for you whether the contact was genuine in the first place, which can settle the matter quickly and put your mind at ease.

If someone has used the Merion name in a way that seems suspicious, you can tell us through our official channels. Our official website is merion.com.au, and you can use it both to confirm a genuine contact and to reach us if something does not look right. Letting the real business know is a small step that helps protect both you and others who might be approached in the same way.

If you shared details or paid

If you shared personal or payment details, or made a payment, it is important to act promptly rather than waiting to see whether a problem develops. A short, deliberate sequence of steps is the most reliable way to make sure nothing important is missed while you are dealing with the situation.

• Contact your bank or card provider as soon as possible.
• Change any passwords that may be affected.
• Watch your accounts and statements closely for unexpected activity.
• Run a security check on your device if you clicked a link.

Quick action helps limit any impact and reduces the chance of further problems. Working through these steps calmly, one at a time, is far more effective than trying to do everything at once. Our guidance on reporting a scam covers these same steps in more detail.

What helps a report

When you make a report, include whatever you have to hand: how you were contacted, what exactly was asked of you, and any numbers, web addresses, or account details that were involved. Keeping copies of the original messages can help, because the specific details often matter when authorities or businesses are trying to piece together a pattern across many reports.

That said, you do not need to have everything for a report to be useful, so report what you can rather than holding back because some piece of information is missing. Each report adds to the picture that helps authorities and businesses protect people from the same scheme, so even a partial account is worthwhile. The act of reporting, however small the details, is what turns your experience into protection for others.